Nespoli funghi
since 1943
CONTACTS
Nespoli funghi
Via Silvio Spaventa, 76
Bergamo
VAT number 04060060169
035/247066
nespolifunghi@yahoo.it
📦 Did you receive a damaged package or something different from what you ordered?
Don’t worry — we’ll guide you step by step on what to do.
📦 IS THE PACKAGE NOT INTACT?
To avoid issues, please keep in mind that:
- we carefully check every order before shipping
- our packages are often sealed with double adhesive tape
If the tape appears tampered with or missing, check the contents carefully before signing.
✉️ IS THE PACKAGE DAMAGED? OPENED? ARE ITEMS MISSING?
Take pictures of the damaged package or the missing items as soon as you receive it.
If possible, note any issues directly on the courier’s delivery slip.
Then, write to us via email at:
Don't forget to include your order number and attach the photos.
🚫 PACKAGE MARKED AS DELIVERED BUT YOU DIDN’T SIGN ANYTHING?
If the courier says the package was delivered with a signature, but you didn’t sign anything, it may have been left with a neighbor or at a pickup point.
Contact us — we’ll investigate together to understand what happened.
Remember: your package is tracked at every stage thanks to the couriers we rely on.
đź’ł PACKAGE NOT DELIVERED?
If the package is marked as delivered but you haven't received it, contact us immediately.
We will check with the courier to verify the delivery.
In the meantime, we’ll ask you to provide:
- the exact shipping address
- your phone number
- any useful delivery details (e.g. name on the intercom, preferred delivery times)
🔍 ARE THE PRODUCTS WRONG?
Did you receive items different from those ordered?
Contact us immediately via email at nespolifunghi@yahoo.it indicating:
- the order number
- the products received (with photos)
- and what you actually ordered.
đź“„ KEEP ALL THE DOCUMENTATION
Hold on to the delivery note, receipt/invoice, and any other documents you received.
They’re essential for us to properly handle your report.
🤔 WHAT HAPPENS NEXT?
We’ll get back to you as soon as possible with a suitable solution, which may include:
- a product replacement
- a refund
- a store credit
- or simply reshipping the missing item.
Any problem can be solved—with a little cooperation.
Even the strangest situations can be sorted out with a bit of dialogue.
Don’t hesitate: write to us, call us, or use the contact form.
We’re always here for you!